At More Than Party, we’re committed to making your shopping experience seamless from checkout to delivery. Here’s everything you need to know about our shipping process:

📦 Shipping Options & Costs

Standard Capital Shipping*

• $9.99 for orders under $119
• FREE for orders $119 or more
• Estimated delivery: 1–6 business days**

Standard Metro Shipping*

• $12.99 for orders under $119
• FREE for orders $119 or more
• Estimated delivery: 1–6 business days**

Standard Remote Shipping*

• $17.99 for all orders 
• Estimated delivery: Depends on local Post Office

Express Shipping

• $24.99 for Capital and Metro addresses only. Not available for Remote addresses.
• Estimated delivery: 1–2 business days**

*If unsure what area your post code falls under just enter your full address at the checkout and it will display the applicable charge.

**Please note these are only estimates. Delivery times may vary depending on your location and other factors affecting the distribution, which are outside our control.

⏰ Order Processing Times

• Orders placed by 12PM AEST on business days are processed the same day
• We ship Monday to Friday (excluding weekends & Victorian public holidays)
• During peak periods (e.g., Black Friday, Halloween, Christmas), processing times may be longer

Need your order urgently? Contact us and we’ll do our best to help!

📬 Order Tracking & Delivery

• You’ll receive an email confirmation when we receive your order and another once it has shipped
• Please double-check your shipping address during checkout
• Incorrect or incomplete addresses may result in a returned parcel
• Reshipping fees may apply in such cases

If you’re not home at delivery, your parcel may be taken to a nearby collection point (e.g., Australia Post). Please collect it within the timeframe specified.

✏️ Changing or Cancelling Orders

We process orders fast, which means:

• Changes or cancellations cannot be guaranteed once the order is placed
• If you made a mistake, call us immediately — we’ll try our best to help
• If it’s too late, you may return eligible items (shipping fees may apply)

⏳ What Can Cause Delays?

We’ll always keep you informed by email, but delays may occur due to:

• Incorrect address or payment details
• Orders placed after 2PM AEST or on weekends/public holidays
• PO Boxes or parcel lockers as delivery address
• Bulk or custom orders
• Temporary stock shortages

Thank you for your patience — we’ll keep you updated every step of the way!

🏬 Local Pickup – Free & Convenient

Prefer to pick up your order? Simply select Local Pickup at checkout.

Pickup Location:
More Than Party
Shop 1C
Central Walk Shopping Centre
415-429 High St
Melton. Victoria 3337

Wait for your confirmation email before heading in to collect your order.

🤝 Questions?

Need help? Contact our friendly team via our Contact Us page or give us a call.
We’re here to ensure a smooth, stress-free shopping experience!

We want you to love everything you order from us! If something’s not quite right, we’re here to make returns quick and hassle-free.

Changed Your Mind?

No worries! You can return items for a refund or online store credit if:

• You return the item within 30 days of delivery
• The item is unused, unopened, and in original packaging
• It’s in brand new, re-saleable condition

After 30 days, you’ll receive store credit instead of a refund.

What Can’t Be Returned

Due to hygiene and safety reasons, we can’t accept returns for:

• Costumes that show signs of use: makeup, fake tan, pet hair, perfume, body odour, etc.
• Items that are stretched, torn, damaged, or altered
• Pet costumes/accessories
• Bulk/special orders
• Mystery boxes (full or partial contents)
• Perishable goods
• Hosiery, contact lenses

Sealed Packaging Only
The following can only be returned if unopened and in sealed packaging:

• Socks
• Eyelashes
• Makeup
• Wigs & wig caps
• Moustaches & beards
• Teeth, fangs
• Earrings
• Prosthetics

If these items are opened or used, they will not be refunded and will be safely discarded.

How to Return Items

1. Include a copy of your invoice (PDF from confirmation email) or a note with your name, order number, and address.
2. Pack your items carefully to prevent damage in transit.
3. Use a trackable shipping method — you are responsible for return shipping costs.

Please allow up to 14 business days for your refund to be processed.

Refunds & Fees

• Original shipping fees are non-refundable
• A 5% restocking fee applies to refunds
  (Store credits are not charged this fee)

We inspect every return carefully. Items returned in poor condition or not meeting our policy may be rejected.

Faulty or Damaged Items

If your item is faulty, incorrect, or significantly different from what was described, contact us immediately.
We may ask for photos or videos to verify the issue.
Do not dispose of the item before contacting us — we won’t be able to assist if it’s gone.

If needed, we’ll send you a prepaid return label (at no cost to you).

Faulty Costumes – What Counts?

We’ll refund or replace costumes if they’re not wearable or not fit for use.
These do not qualify for a refund/replacement:

• Loose threads, minor fraying
• Slight colour differences
• Cosmetic marks that can be cleaned
• Misaligned zippers or missed stitches
• Reattachable embellishments or buttons

Not happy with the costume? You can still return it under our change of mind policy.

Want to Exchange?

To get the correct size or product quickly:

1. Place a new order online
2. Return the original item for a refund using our change of mind process

Return-to-Sender Packages

If your order is returned due to a wrong address or non-delivery:

• You’ll receive store credit
• Original shipping & return costs will be deducted
• The 5% restocking fee applies

What If It Arrives Late?

Delivery times are estimates and not guaranteed.
If your order arrives after your event, feel free to return it under our change of mind policy.

Need Help?

Have a question or want to start a return?
Reach out to our friendly team anytime:
Email: hello@morethanparty.com.au 
Phone: (03)87163679
Address: More Than Party Shop 1C Central Walk Shopping Centre 415-429 High St Melton. Victoria 3337

We’re always happy to help make things right.